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FAQ’s

Website:

How can I pay for my order?

 In your cart on our website.  We accept Paypal and credit card payments.

What are your shipping options?

Internationally with FedEx and UPS; Domestically with USPS, UPS & FedEx.

How long will my website order take to process and be shipped?

Your order will ship within 48 hours.  Most site orders will ship the same day; except weekends & holidays.

What is your return policy?

We accept returns and can refund the original payment method.  There is a 25% Restocking fee and a 50% restocking fee for Assembled Items.

Warranty:

Are your products under warranty?
  • m2 components & systems are guaranteed to be free from defects in workmanship and materials for 3 years from purchase date.
  • m2 components & systems are designed for applications within specific tensile strength ratings as provided in the “details & specifications” for each item.
  • Using a component/system for applications above the rated tensile strength exceeds the capability of the item and voids the warranty.
  • It is the responsibility of the purchaser to prudently and thoroughly; evaluate the components & system incorporated into each specific application.

Technical:

Are m2® buckles or ladder straps compatible with a different sized buckle or strap?

m2® buckles and ladder straps are engineered and designed specifically for the corresponding sized m2® buckle/strap;  0.6” buckles work only with 0.6” straps, 0.7” buckles work only with 0.7” ladder straps, 0.75” buckles only work with 0.75” ladder straps, 1.0” buckles only work with 1.0” ladder straps.

Are m2® buckles or ladder straps compatible with buckles or straps produced by a different company or manufacturer?

m2® buckles and ladder straps are engineered and designed specifically for the corresponding sized m2® buckle/strap;Although our buckles or straps may seem to work with a competitors buckle/strap, they are not compatible and we are not liable.

What is the difference between a “SOFT”, “MEDIUM” and “FIRM” ladder strap?

Each ladder strap is produced with a different material that is more flexible than the others.  “SOFT” is the most flexible material and recommended for curved applications; “MEDIUM” is stiffer but also fits a curve;  “FIRM” is the stiffest material and is recommended for fixed and flat applications.

What is the difference between a buckle with a “HIGH” release and a “FLUSH” release?

 “HIGH” release buckles are recommended for applications which require the buckle to be removed often or in situations when removing the buckle may be difficult, like when wearing gloves.  The “HIGH” release sits above the buckle for easy access.  The “FLUSH” release is below the buckles profile.  It is virtually impossible to release ‘un-intentionally’.

What is a buckle with an “ANTI-ROTATION” base and how is it different from the standard buckle?

A buckle with an “anti-rotation” tab allows for the buckle to remain fixed and secure when attached to an m2® extension or custom assembly.  A buckle with a standard base can be rotated for applications where this may be beneficial.

How do you recommend mounting buckles and straps?

We recommend using our Tubular Rivets & Washers.

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About m2® Inc

m2® is an engineering and production firm specializing in “m2″ ratchet buckles and ladder strap technologies. m2® products are used in adaptive sport, orthotics, prosthetics, and life saving medical care. 25 years experience and lifetime product guarantee; establishes m2® as a world leader in ratchet buckle and ladder strap technologies. Learn more about m2® Inc...

Contact Us

info@m2inc.biz

m2® Inc

142 Hegeman Ave,
Colchester, VT, USA 05446
Click here to email us

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